Help & Support｜LoopLink LAN

Please include when possible

Your platform, system version, and LoopLink LAN version
When the issue occurred, the steps taken, and any message shown
Whether the sending and receiving devices were on the same local network
Relevant screenshots or error logs; do not send unrelated private file contents

Quick checks

Nearby device not found

Connect both devices to the same local network, disable VPNs or proxies that isolate local traffic, and allow local-network or nearby-device access.

Transfer failed

Keep the app in the foreground, confirm that the receiver approved the task, and check firewall rules, available storage, and app versions on both devices.

Browser link will not open

Link sharing works only on a reachable local network. Keep the sharing device online and use the complete address shown in the app.

Deleting local data

LoopLink LAN creates no account. You can delete custom device groups and remove group members in the app; the default group cannot be deleted. Transfer history supports viewing, search, and filters, but currently has no delete action. Clearing app data or uninstalling usually removes sandbox settings and records. Files already saved elsewhere must be deleted through the system.

When something goes wrong, contact the developer directly.